Sites
All Sites
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Filter
Customers
All Organizations
— Filter Click any column to sort⚠ This page shows what the fleet registers can answer — sites and units. The organization record itself (contacts, contract terms, billing) lives in the CRM and is an open question for the integration.
Sites › —
Site lifecycle
Phase: Operations
Alternate branches
Ready for self installation ↳ instead of Ready for installation
Complete with discrepancies ↳ instead of Complete
Exception states
Cannot complete
On hold
Customer disapproved
Decommissioned
Files, Photos & Survey Attachments
Permits —
Location Status History —
Every edit to this record lands here with a when, a who and a before-and-after — the same audit contract as the asset event log. Change a field on the Details tab and the entry appears at the top of this list.
Locations at this site
Click any column to sort
Site Readiness
Assets
Fleet
Filter Click any column to sortInventory Summary
By stock location
Stock Locations
Warehouses, vans and every other place that holds units or parts.
Your role can view inventory, not change it
Stock locations
Stock Locations › No location selected
No location selected
Your role can view inventory, not change it
Units
Parts
Open transfers in and out
Movement history
Add Assets
Scan, paste or import serials. Each row is checked against the location before anything is saved, and Confirm adds the whole batch at once.
Batch
Your role can view inventory, not change it
Serials in this batch
Transfers
Stock that leaves a location on a transfer is in transit until it is received.
Your role can view inventory, not change it
In transit
All transfers
Reconciliation
Where every unit is on the book, and what the last count at each stock location found. Check any count heard in a meeting against these numbers before relying on it.
Where every unit is
Numbers to verify
Expected against counted
Inventory Summary › Where is it
Where Is It
Now
How it got there
Units on hand
New stock location
Receive parts
Cycle count
Enter what is on the shelf. A difference from the book is recorded as an adjustment, and nothing is overwritten.
New transfer
Transfer
Assets › No asset selected
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No assets yet — add hardware to see a device record here.
Avg Daily Charge, 14 d
— mWh/d
Coverage Integrity
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Heading Drift
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Position Drift
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Last Check-In
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Firmware
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Asset lifecycle
Rollup: —
Other states
Branches
Holding ↳ Staged In A Crew Van Instead Of Delivered To Site
Exception & end-of-life
Offline / Not Reporting
RMA Initiated
Returned For Repair
Refurbished
Retired
Disposed / Recycled
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Location lifecycle
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Click a stage on the path to move this location there — you'll be asked to confirm before the change is saved. Statuses off the main path are set from Edit.
Move this location?
Install A Unit Here
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Permits — —
Site Photos
Field Management
Coming soon
Coming Soon
Field service is not in use yet. Work orders, scheduling and crews will live here when it is.
PMO
Queue for
Time Sitting With The Customer
What A Project Manager Actually Does Here
Rules Proposed, Not Yet Live
Home
Overall
Fleet Environment & Power
Service Territories
Coverage Map
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Pick a territory in the table, then click a state on the map to assign it.
Territories
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Device Placement
Device Health
Health Score Distribution
Healthy
Investigate
Reboot
Replace
Average Daily Charge
The fleet mean clears the target and always will — it is dominated by units that are fine. The number that matters is the count of units individually below it. A mean is the wrong instrument for finding a starved sensor.
Firmware & OTA Compliance
Detection Events
Product outcome · feeds OEE Quality
Confirming or clearing a pending alert is the review loop. Until the detection-event pipeline ships this is sample data, but the shape is the point: no fleet-health screen answers "is it working" without it.
Reports
Status
Data Model
Entities
identity key · parent · records now · owning system
Decisions
Build-readiness pack · 2 of 3 — every open question in the file, tracked to a decision. Each names the owner and what it blocks; closing them is what stands between this build and the next.
Register
owner · options · what it blocks
Lifecycles
Location Changes
Change Log
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Flags are heuristics — a cleared coordinate, a status that moved backwards, or an asset removed from a point. They mark a change to review, not necessarily a mistake. Click open to inspect the location record.
Shipments
Outbound shipments of units & kits to sites, with carrier tracking numbers. Delivery flips the asset lifecycle to “Delivered on site”.
Outbound shipments
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Click a status to advance it (Packed → Shipped → In Transit → Delivered); “flag” marks a delivery exception. Tracking numbers now deep-link to the carrier's live tracking page (UPS / FedEx / USPS; LTL & local courier have no public URL). The sample numbers won't resolve — real ones will. ETA and status are entered by hand until the carrier feed is wired.
New shipment
Users & Permissions
Team
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Owners always keep every section. Removing a user revokes their access immediately; a pending invite has been sent but not yet accepted. Set access one role at a time on Permissions.
Users & Permissions
Access review: —
Section granted by the group
retiredgrants nothing; members stay
A group is a live grant: a change here reaches every member on their next request. Owners edit groups; admins assign them. Home & Feedback are always reachable, so they aren't gated here.
Inventory & Shipments
Internal locations
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Every Torch Systems-owned location that isn't a customer site — the warehouse and depot, tech vans, the staging / kitting area, the Torch Systems test lab, the RMA / repair cage, field offices, and 3PL / partner warehouses. Every count is read live off each asset's current custody record, so this answers "where is it" for the whole fleet, not one serial at a time. Customer / device locations live on the site record.
Fleet custody — every asset accounted for
Every unit is in exactly one custody state at a time. A storage location holds many units; a field position holds one.
Internal locations › No location selected
No location selected
What’s here
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Every unit whose custody record points at this location. A serial opens the asset record.
Add a location
Add a non-customer location that can hold assets — a warehouse, depot, tech van, factory, test lab, or RMA / repair cage. Customer site positions are added on the site record.
What’s here
Settings
Appearance
Saved on this device
How the workspace looks and sounds in this browser. Nobody else sees these choices.
Color Theme
Light, dark, or whatever this device is set to.
Compact Navigation Rail
The rail stays icons-only until you reach for it, leaving the width to the screen you are reading. Turn it off to keep the labels open — the same switch as Keep labels open on the rail itself. Phones ignore it; the rail is never held open there.
Incoming Alert Sound
What plays on this device when a new detection reaches Alert Monitoring.
Security
SOC 2 · Access control
Require Two-Factor Authentication
Enforce Single Sign-On (SSO)
Members authenticate through the identity provider; local passwords disabled.
Session Timeout
How long a session may sit idle before it signs out. Enforced on the server, for everyone.
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Feedback & Decisions
Roadmap Board
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Drag a card between columns, or use the arrows. New submissions auto-land in New. This board is where platform feedback becomes the build queue.
Submit Feedback
Tell us what would make the platform better. It lands on the board in New for triage.
Intake
Incoming Deals
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Stage is computed from the two gates at draw time. Only a deal reading Cleared can be handed to Scheduling — everything upstream is blocked by design.
QA Queue
Testing
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A unit sits in exactly one tab, decided at draw time by what it has reached: Testing until its tracking number is entered, Installation until it is in service at a field location, then the Verification Queue. Every change saves to the server as you make it and is visible to every account. The zoom control (or Ctrl + wheel over the table) scales this table only. The team filter lists the customer platform's teams; pick several, search by typing, and Clear resets it. Current status is the furthest step reached, exactly as the sheet computes it. Device install point of view holds the photo taken from the unit's mounting point showing what its cameras will see; photos are stored privately and opened through short-lived links.
Deal
Verify Install
Install point of view
Alert Monitoring
Prototype
Parts & Stock
The parts catalog, what every stock location holds, what work orders consumed, and the units at RMA locations.
Parts catalog
Stock by location
Quantities change only through receipts, transfers, work-order consumption and cycle counts. Open a location to receive parts or count its shelf.
Consumed on work orders
Units at RMA locations
Support
The Torch Systems helpdesk opens in a new tab. It does not permit embedding in another page, so it is not shown here.
Use the helpdesk for a customer case, a device return or an RMA decision. Feedback about this platform goes to Feedback & Decisions.